Refund Policy

Last updated: August 2026

At FlexaSpine, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items not in their original condition or packaging
• Items returned more than 30 days after delivery

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.

Shipping Costs for Returns

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund Policy, please contact us at: support@FlexaSpine.store